Given the importance of communication for good business performance, CSQA considers it appropriate to define a policy for self-regulation of communication in order to best meet the needs of customers, consumers, accreditation bodies and the market in general.

CSQA Communication:
  • shall be consistent with CSQA's mission, policies and development strategies;
  • shall not promote associations, organizations, networks, products or services that are in conflict with the purposes and obligations of CSQA;
  • shall abide by professional
  • due diligence (1);
  • shall be respectful of human dignity in all its forms and expressions;
  • shall not offend moral, religious and civil convictions;
  • shall provide truthful and provable information;
  • shall make appropriate use of terminologies, quotes and reference to evidence;
  • shall not discredit and denigrate other businesses, activities or products, and any comparison must be fair and not misleading;
  • shall not lead recipients to neglect the normal rules of caution or to diminish the sense of responsibility towards dangers or risks demonstrated or reported by Italian, European and international institutions;
  • shall avoid any exploitation of gullibility and superstition;
  • shall foster the full understanding by the customers of contractual obligations.
In addition, as a member of the CISQ Federation – partner of IQNET - CSQA promotes its activities and services, ensuring the correct use of their respective logos and certificates.
It is recommended to all staff, companies and professionals working under appointment of CSQA Certificazioni and those who promote its services to apply the principles expressed in this Communication Policy.

Thiene (VI), 1st January 2017

                                                                                                                                           CSQA Certificazioni Srl
                                                                                                                                                        The President
                                                                                                                                                 Dr. Luigino Disegna

    [1] The professional diligence standard is defined in Article 18, paragraph 1, letter H) of the Consumer Code, such as “the normal degree of the specific competence that consumers reasonably expect from a professional in relation to the general principles of fairness and good faith in the field of professional activity”.