ISO 9001

What it is

ISO 9001 is aimed at any type of public or private organization, of any sector and size, manufacturing products or providing services.
It is the internationally recognized Quality Management Standard of any organization that intends to answer simultaneously to:
  •  the need for increased efficacy and efficiency of internal processes - as an organizational tool to achieve its own goals –
  • the growing competition in markets through improved customer satisfaction and loyalty.
The main goal of ISO 9001 is customer's satisfaction with the products and services provided, as well as continuous improvement of the company's performance, enabling the certified company to guarantee to its customers the maintainance and improvement of the quality of its own goods and services.
From this point of view, the ISO 9001 model is a strategic tool that focuses on:

  • context and stakeholder assessment
  • risk and opportunity assessment as a basis for defining appropriate actions
  • cost control
  • increased productivity
  • resource wasting reduction
From a substantial point of view, this means reducing the risk of failing to comply with what promised to customers and the ability to control processes by measuring performance and identifying appropriate indicators.
Moreover it is also often required by public call for tenders.
ISO 9001 lastly provides a foundation organizational model that can be supplemented with specific requirements described in industry standards and guidelines, and can easily be integrated with other management systems such as BS OHSAS 18001 (Occupational Health and Safety), ISO 14001 (environmental management) and ISO 27001 (information security).

Some examples of sectoral guidelines are represented by UNI standards aimed to:
  • Services for children
  • Residential care for the elderly,
  • Conference organization and aggregating events,
  • Call center services, and so on.

CSQA is accredited by ACCREDIA.
CSQA can issue internationally recognized certifications through IQNet, being a member of CISQ.


Key points

ISO 9001 allows to implement a management system which focuses on:
  • the customer and his full satisfaction;
  • the study of the context and the resulting risks and business opportunities;
  • seeing the company as a set of processes in close relationship with each other and aimed at providing products that constantly meet the defined requirements;
  • the importance of pursuing continuous improvement in performance.
Managing quality means knowingly managing the efficacy and efficiency of the company own processes through:
  • knowledge, management and monitoring of processes;
  • the ability to involve human resources;
  • the central role of the Top Management of the company;
  • the ability to measure its performance and the degree of achievement of its goals.
The new standard requires to identify and measure the value-creating points of processes by considering the company as a set of linked customers-suppliers.
In this context, each process receives inputs from internal / external suppliers and provides products or services to internal / external customers.


  • Systematically evaluate risks and opportunities on which to base strategic decisions;
  • adopting an organizational model based on the integrated approach to processes and sharing of individual experiences to effectively and continually improve performance;
  • increase the ability to meet the needs and expectations of its customers through better knowledge and control of the company;
  • reduced costs associated with the inefficiency of the activities carried out;
  • defining the responsibilities and professional growth paths of the resources employed;
  • transparency towards the reference markets.