WHAT IS THAT
ITIL ® is the most effective, evolved and widespread methodology worldwide to ensure effective IT management.To optimize costs and achieve effective IT management, companies and organizations are increasingly looking at the aspects of process governance with greater interest. In this context various enabling methodologies were born, among which ITIL ® standardizes a series of procedures and activities better than any other with the aim of coordinating the delivery of IT services to the needs of the corporate business.
ITIL ® is also a professionally recognized certification scheme , providing comprehensive, practical and proven guidance for building a service management system, and sharing a common glossary of terms.
The ITIL ® certification scheme is aimed at an audience that spans different areas of expertise. It is essential for ITSM Managers and aspiring ITSM Managers, for IT Management, IT Managers, IT Staff and Process Owners, Application Managers, Project Managers and Business Managers, Consultants directly involved in the provision and/or support of IT services, Quality Managers and Staff, Account Managers.
It is also indicated for the commercial structure, for the resources involved in the preparation of technical reports in response to requests/tenders.
KEY POINTS
The heart of ITIL ® is based on the Service Lifecycle model which classifies the five operational phases in the process of providing a Service:- its strategic definition ( Strategy )
- its design or modification of an existing service ( Design )
- its production ( Transition )
- its operational management ( Operation )
- its continuous improvement, which ensures adequate quality levels ( Continual Service Improvement )
The Service Lifecycle outlines an integrated model for managing IT services, which specifies:
- How service management is structured (into processes, roles, activities, etc.)
- How service lifecycle components are related to each other (e.g. processes, activities, outputs)
- The impact generated by the change on one component on all others and on the entire system
This model corresponds to the ISO/IEC 20000 certifiable standard (Management system for IT Service Management).
For this reason, the application of ITIL best practices helps the service provider who wishes to be certified on ISO/IEC 20000 in a substantial way.
What has changed from ITIL v3 to ITIL 4?
While retaining many of the main elements of ITIL v3, ITIL® 4 has introduced adaptations and evolutions that have redesigned a large part of IT Service Management practices, in particular:
- The Service Lifecycle model described above has been replaced by the concept of Service Value Chain (Plan, Improve, Engage, Design and Transition, Obtain/Build, Deliver and Support)
- New practices have been classified (e.g. Project Management, Risk Management, Business Analysis, Software Development…)
- A split of a single ITIL v3 process into multiple ITIL 4 practices has occurred (e.g. ITIL v3 Service Asset and Configuration Management à ITIL 4 Service Configuration Management + ITIL 4 IT Asset Management
- Terminology has been updated (e.g. ITIL v3 Change Management à ITIL 4 Change Control)
What are the strengths of this new version?
The new version of ITIL, published on February 28, 2019, includes a new focus: to provide organizations with a complete guide for managing IT in the digital transformation landscape, also through better integration (supported by guidelines) with other best practices, such as DevOps, Agile and Lean.
The key elements of the new ITIL 4 version are:
- the Concept of Service Value System (SVS)
- the Four Dimension Model
The Service Value System describes the operating model through which the various components of an organization can work together to facilitate the creation, delivery and continuous improvement of IT-enabled services.
These components can be combined in flexible ways and adaptable to different types of approaches, including Agile and DevOps, but need integration and coordination to keep the organization consistent. ITIL SVS facilitates this integration and coordination and provides a unified, robust and Value Chain oriented leadership.
The Four Dimensions Model ensures a holistic approach to service management, identifying 4 dimensions of service management within which each component of the SVS should be considered. The four dimensions are:
- Organizations and People
- Information and Technology
- Partners and Suppliers
- Value Streams and Processes
With an appropriate focus on each of the four dimensions, an organization ensures that SVS remains balanced and effective.
ITIL TRAINING
ITIL Foundation course- It constitutes a valid insight into the ITIL framework that supports professional growth by placing itself as a fundamental reference guide for the approach in one's work activity
- Prepare to pass the ITIL 4 Foundation exam
CSQA is accredited by PeopleCert to deliver certified ITIL® Foundation courses.
ITIL ® V4 Foundation – Qualification course
Want to know when the next ITIL ® v4 courses are scheduled ? Consult the calendar on our website
ITIL ® is a registered trademark of AXELOS Limited and may only be used with the prior permission of AXELOS Limited. All rights reserved.
The Swirl logo™ is a registered trademark of AXELOS Limited and may only be used with the prior permission of AXELOS Limited. All rights reserved.
ITIL ® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
The Swirl logo™ is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.