These important results confirm the Institute's ongoing commitment to ensuring increasingly reliable, safe, and citizen-focused services, placing process quality and continuous innovation at the core of generating public value.
The certifications represent a strategic step in measuring the effectiveness of the measures adopted by INPS to protect data , ensure operational continuity, and guarantee high levels of service.
The new ISO 9001 certification , in particular, demonstrates the Institute's desire to structure a mature quality management system , oriented towards simplification, transparency and user satisfaction.
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Source: Quality Magazine