What is it?
The Phoenix 5.0 System for Risk Management in Healthcare is made up of a set of organizational, structural and management requirements that, if correctly applied, enable facilities to provide safer care.In the System, the Criteria are organized into paths of incremental complexity , so that they can be adopted gradually and adapted to the different realities of healthcare facilities.
The System is divided into three Requirement Criteria , with a progressive and incremental deepening: each higher Criterion includes, in addition to its own requirements, all those of the previous ones.
Once compliance with the first three Criteria is achieved, it is possible to access a series of specialized Requirements, relating to individual UOs/Services/Organizations.
Key points
The Phoenix 5.0 system is divided into criteria with incremental complexity:- Basic Criterion that introduces methodological, operational and governance constraints.
- Primary Criterion and an Advanced Criterion that consider the entire structure and include the requirements of the previous levels.
- Specialized requirements that investigate in detail individual Operating Units, Services or Healthcare Organizations.
The main stages of the certification process include:
- Preliminary, documentary and application verification of the general requirements of the System;
- Meeting with the strategic management to understand how the objectives are communicated and which intermediate reporting elements are used, how risk management is described and defined;
- Field verification carried out by carrying out a risk photography at the operational units and services involved;
- Certification is issued by the CB following a successful audit.
- Annual monitoring, verification of corrective actions, reporting of significant changes.
Advantages
The main advantages for a healthcare facility that adopts Phœnix 5.0:- Greater organizational reliability : the organization implements recognized systems and processes for risk management, going beyond simple formal compliance.
- Reducing clinical/organizational risk : thanks to risk mapping, quantification, and the application of control and verification, you can intervene more proactively.
- More favorable access to the insurance market : The system also allows insurers to better assess the risk exposure of healthcare facilities, which can translate into more favorable insurance terms.
- Continuous improvement : the breakdown into levels and criteria allows the structure to grow progressively, measure the level of residual risk and implement improvement actions.
- Person-centered care and safety : not just processes and numbers, but a system that focuses on how to operate more safely for patients, visitors, and staff.
Why choose CSQA for Phoenix 5.0 verification?
CSQA , as the Italian certification body under public control , has exclusive rights for this certification .With CSQA, auditing becomes not just a formal requirement, but a truly strategic tool for enhancing the quality of care, organizational safety, and treatment.